Chinyere Obiora

Customer Success Manager | Human Resources | People & Change


Starting my career in customer service seemed like a mismatch at first given my B.Sc. in Computer Science. However, I immediately recognized the opportunity it presented to understand the most important asset of any business, the people (internal and externa... Read more


Customer Service Specialist (social media)


Lagos, Nigeria

May 2020 – Present

· Adapt the brand voice and communicate with social media followers and customers over channels including Facebook, WhatsApp, Twitter, Instagram and the company’s website. · I provide excellent customer service with a high attention to detail in writing and... Read more

Inbound Customer Service Representative

Etisalat Nigeria

Lagos, Nigeria

January 2013 – July 2021

· Collaborate with the marketing team on telemarketing company products and/or services to increase sales. · Drive high product usage through upselling or cross-selling of the company’s products during interactions with customers. · Lead retention efforts ... Read more

Quality Assurance Tester



October 2017 – January 2018

· Understand the performance metrics of new products in order to identify bottlenecks during User Acceptance Testing (UAT). · Generate test data needed for the execution of new product tests. · Conduct a User Acceptance Test (UAT) to ensure that the qualit... Read more

Administrative Assistant

Federal University of Technology Yola

Yola, Adamawa State

September 2011 – June 2012

· New students' key point of contact for consultancy and on-boarding. · Handling new students' enquiries and complaints and providing them with up-to-date information on the school's admission process and requirements. · Create, organize, and maintain a fi... Read more


Computer Science (Bachelor's degree)

University of Nigeria, Nsukka

December 2006 – December 2010