Maksim Y.

Desktop Support Engineer / IT Support Engineer


About

Multifaceted and highly dependable IT professional, well-experienced in systems engineering, architecture & development of test cases in utilities, telecommunications, and retail industries, proficient in operating, maintaining and managing Windows and Mac and strong knowledge of requirement analysis, test planning, test case writing and test execution. Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with a strong ability to assimilate job requirements, and successfully implement and complete projects. Strong communication, interpersonal, intuitive, technical, and leadership skills with proven ability to work efficiently in both independent and team environments. Adaptable and efficient in work situations with changing responsibilities.



Experience

Desktop Field Service Engineer

National Grid

Greater New York City Area

June 2019 – September 2019

Senior Field Service Engineer.

NYC Department of Health and Mental Hygiene

Greater New York City Area

May 2018 – July 2019

Desktop Support System Admin Specialist /Hardware Support

Related Companies

Greater New York City Area

October 2017 – March 2018

IT Support Analyst

Computer Integrated Services

Greater New York City Area

June 2015 – September 2017

Desktop Support Technician II

Ripton Solutions

New Jersey

January 2013 – January 2015



Education

Political Science and Government/ Minor in Law

City University of New York-John Jay College of Criminal Justice

January 2006 – December 2012

American History (United States)

James Madison High School

January 2002 – December 2006



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